Refund policy

Your 100% satisfaction is important to us. We offer a 30-day Return & Exchange Policy:

  • To be eligible for a return, goods must be unused, undamaged, unaltered and accompanied by proof of purchase.
  • Returns must be requested and product received back to us within 30 days of purchase to be eligible for a refund. 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Exchanges must be requested and product received back to us within 30 days of purchase to be eligible for a exchange. While we provide labels to send your item(s) back, the label will need to be printed by the customer.

To Start a Return or Exchange:

  • Initiate Return or Exchange please email  support@JacquiLetran.com and let us know which item or items you would like to return.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. While we provide labels to send your item(s) back, the label will need to be printed by you.
  • Items sent back to us without first requesting a return will not be accepted. 

Once the item is received in its original condition, you will be issued a refund of the cost of the item plus taxes if applicable. Shipping costs, duty, or customs clearing processing fees (at the Country of Origin of the return and/or upon arrival in the USA) are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. 


We reserve the right to refuse a return/exchange of any item that does not meet the above requirements. 

Damages and Issues:
Please inspect your order immediately upon receipt and contact us within 3 days of package arrival if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

  • There are absolutely no refunds on Audio Book & Ebook orders under any circumstance.

    When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.

    If you have any other issues with your audio book or ebook order, please contact support@JacquiLetran.com.

  • There are absolutely no refunds on clearance or used items.